Event Cancellation, Refund and Substitution Policy
SECAF is a nonprofit organization. Our refund policy is not designed to be a profit center or to be punitive—it is simply designed to cover the cost of registrations and cancellations.
- If you cancel more than 3 business days before the event, we will refund all but $15.00 of the amount you paid per registration. Example: for an event on 09/10 at 7:30 am, this means you must cancel by 7:30 am (Eastern Time) on 09/07. If an event is on a Tuesday morning, you must notify us by Thursday morning.
- If it is less than 3 business days prior to an event or you don't show up for the event we will not provide a refund.
Government Contractor Members: You may choose to send someone else in your place. There will be no extra charge for this. We request that you to let us know as soon as you can. We won't give your seat to just any stranger who shows up saying that you sent them. We need to have prior notification of any change. A substitution will be accepted up until 5 pm (Eastern Time) two business days before the event. Our business hours are 9 am - 5 pm (Eastern Time), Monday thru Friday (except holidays).
Service Provider Members: Generally, we do not accept substitutions. On a rare occasion, if you are unable to attend an event unexpectedly, we may allow a substitute with advance notice.
If you have any questions, feel free to contact us either by phone (703) 703 574-1117 or email at firstname.lastname@example.org.